Refund policy
UK RETURN AND EXCHANGE INFORMATION
Return Policy:
- Return within 30 days of delivery.
- Refund, exchange, or gift card options available.
- Return shipping fee of £3.99 applies for refunds using our label.
- No return shipping fees for exchanges or gift cards.
- Shipping fees paid at purchase are non-refundable.
- Contact us here before returning faulty or defective items.
- UK orders may be cancelled within 14 days of purchase via the return portal.
All products must be returned:
- Unworn
- Unwashed
- Undamaged
- With all tags attached
- With hygiene stickers attached to swimwear & bodysuits
- Matching the items booked for return
- Purchased from princesspolly.co.uk
Items not eligible for return:
- Final sale items
- Cosmetics
- Earrings
- Undergarments & hosiery
- Swimwear/bodysuits without hygiene strips
- Partial sets
- Third-party purchases
If returned items are worn, damaged, or unsuitable, they may be rejected or returned to you at your expense.
How to Start a Return:
- Book your return here.
- Use the prepaid label or your own shipping method.
- Include all booked items and your receipt.
- Drop off at an Evri location.
- Ship within 28 days of booking.
Processing Time:
- Instant exchanges ship same day (before 9PM UK time).
- Standard exchanges process once return is in transit.
- Refunds processed within 1–2 business days after delivery.
Exchanges:
- Free return shipping for exchanges.
- Subject to stock availability.
- Limited to 1 exchange per order.
Gift Card Returns:
- No return shipping fee.
- Issued for item value (excluding shipping).
- Valid for 2 years.
Refunds:
- £3.99 return fee deducted if using our label.
- Allow 3–5 business days after processing.
Clearpay & Klarna:
- Eligible for all return options.
- Refunds adjust instalments or are issued after full payment.
- Continue payments during processing.
Discounts & Promotions:
- Refunds reflect discounted price paid.
- BOGO returns may adjust refund value.
- Discount codes cannot be reused.
Return Address:
Bleckmann UK Ltd
c/o Princess Polly
Dirft Drive
Dirft
Crick
Northamptonshire
NN6 7GZ
United Kingdom
Please retain tracking details and include your receipt in the parcel.
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EUROPE RETURN INFORMATION
Return Policy:
- Return within 30 days of delivery.
- Refund, exchange, or gift card options available.
- €11.99 return shipping fee deducted if using our label, or use your own carrier.
- Return shipping fees apply to all returns and exchanges.
- Shipping fees paid at purchase are non-refundable.
- Contact us here before returning faulty or defective items.
- For residents of the EU, eligible orders from www.princesspolly.co.uk may be cancelled within 14 days of purchase
All products must be returned:
- Unworn
- Unwashed
- Undamaged
- With all tags attached
- With hygiene stickers attached to swimwear & bodysuits
- Matching the items booked for return (size & color)
- Purchased from princesspolly.co.uk
Items not eligible for return:
- Final sale items
- Cosmetics
- Earrings
- Undergarments & hosiery
- Swimwear & bodysuits without hygiene strips
- Partial sets
- Third-party purchases (e.g. Nordstrom, Amazon)
If returned items are worn, damaged, or unsuitable, they may be rejected or returned at your expense.
How to Start a Return:
- Book your return here.
- EU customers receive a prepaid label; £9.99 is deducted for refunds or exchanges.
- You may use your own shipping carrier at your own risk.
- Include all booked items and your receipt.
- Attach label and drop off at FedEx or chosen carrier.
- Ship within 28 days of booking.
Processing Time:
- Instant exchanges ship next business day.
- Standard exchanges process once return is in transit.
- Refunds processed within 1–2 business days after delivery.
Policy Enforcement:
Accounts may be restricted for misuse of returns (e.g. excessive returns, wardrobing, or missing items). Contact us here if you believe this is an error.
Exchanges:
- £9.99 return shipping fee applies to exchanges.
- Shipping fees are non-refundable.
- Subject to stock availability.
- Limited to 1 exchange per order.
Instant Exchanges:
- Processed instantly
- Shipped next business day
- Must be returned within 14 days or full charge applies
- Price differences handled via payment or gift card credit
Standard Exchanges:
- Processed once return is in transit or received
Bonus Credit Exchanges:
- Eligible items may receive original value + £5 bonus credit
- Bonus credit not available on sale items or gift cards
- Discount codes cannot be reused
Gift Card Returns:
- £9.99 return fee deducted
- Issued electronically and valid for 2 years
- Non-refundable and cannot be changed once selected
Refunds:
- £9.99 return fee deducted if using our label
- Allow 3–5 business days after processing
- You may use your own shipping carrier at your own risk
Clearpay & Klarna:
- Eligible for all return options
- Refunds adjust instalments or are issued after full payment
- Continue payments during processing
Discounts & Promotions:
- Refunds reflect discounted price paid
- BOGO returns may adjust refund value
- Discounts cannot be reused
Return Address:
Bleckmann UK Ltd
c/o Princess Polly
DC 1 - Dirft Drive
Dirft
Crick
Northamptonshire
NN6 7GZ
United Kingdom
Please retain tracking details and include your receipt in the parcel.