CONTACT US

UK orders ship the same day if placed before 9pm UK Time Monday-Friday. Orders placed after this time will be shipped the following business day. 

EU orders are shipped the following business day (Monday-Friday).

Please note that dispatch and delivery are not available on public holidays or the weekend. 

Log in to your Princess Polly account here to view your order & tracking details.

Due to our extremely efficient processing times, we're unable to cancel or modify an order once placed. Once received, you can initiate a return here.

Due to our extremely efficient processing times, we're unable to cancel or modify an order once placed. Once received, you can initiate a return here.

Click here to book a return within 30 days of delivery.

UK customers can opt for a refund less ___ for the use of our return label or return for free for a gift card or exchange. 

Head to our Return Policy for international returns and more information.

We offer free exchanges for our UK-based customers. Click here to book an exchange for a new size or product. More questions? Check out our FAQs here.

Once delivered to Princess Polly, we aim to process returns within 1-2 business days.

Can’t find your gift card or need help with a refund? Check out these FAQ’s here.

If no one is home, the package will be left in a safe location such as: 

• In the letterbox
• Around the front of the home (behind bins, pot plants, fences, in garden beds etc)
• In any applicable mail rooms, reception desks and building lobbies
• With a member of the household or building manager

Check out this FAQ - My package was delivered, but I haven’t received it

We’re sorry your item didn’t arrive in perfect condition, but we’d love to help. 

Please attach a photo of the item, the package and a brief description of the issue.

Small items may be tucked away for safe delivery. Be sure to check that the item isn't hidden in any shoe boxes or wrapped in other packaging.

We’re sorry the wrong item was received, but we’d love to help. Please attach a photo of the item and the tag so we can investigate further.

We’re sorry your order arrived in less than perfect condition, but we’d love to help. Please attach a photo of the package and a brief description of the issue.

These FAQ’s may help:

• Where can I find my Birthday reward?
• Do my rewards expire?
• How long until I see points on my rewards account?

Check out our Payment FAQs here

These FAQs may help:
- Why isn’t my account login working?
- My promo code/gift card isn't working!

The True Fit tool can be found on product pages. Please note, specific measurements of each style and size are not available. Rest assured, if an item doesn’t fit perfectly, we offer a flexible Return Policy.

Apply for a collaboration with our PR team here.

Be sure to tag us in your next Princess Polly 'fit on socials to be automatically entered into our weekly draw for a $50 gift card and the chance to be featured on our website and socials.

Check out some of the customers we've featured here!