RETURNS & EXCHANGES TEMPORARY OUTAGE
We are currently experiencing an outage with returns and exchanges. We are working to have this resolved ASAP. Please check back in 24-48 hours. We will extend our return period to cover any outage days.
OUR RETURN POLICY:
- You may return eligible products within 30 days of the delivery date for:
- A refund to your original form of payment.
- An exchange of product(s).
- A gift card in the amount paid for the goods.
- A return shipping fee of £3.99 will be deducted from the total refund amount if you use our shipping label; alternatively, you can pay your own return shipping.
- No return shipping fees or deductions apply for the exchange of products or gift cards.
- Shipping fees paid at the time of purchase are non-refundable.
- While we pride ourselves on our high-quality items, we are aware that some unexpected quality issues may arise. Please contact us here prior to initiating a return or exchange if you have experienced an issue with an order, such as a faulty item or any defect. We will treat this with the highest priority.
- For residents of the UK, eligible orders from www.princesspolly.co.uk may be cancelled within 14 days of purchase. Follow the prompts for cancellation in the return portal.
To be eligible for return or cancellation, products must be:
- Unworn
- Unwashed
- Undamaged
- In original condition with all tags attached
- Hygiene stickers are in place and have not been removed on swimwear & bodysuits. Undergarments are to be worn when trying on any items.
- The items listed in the return booking must match the goods shipped back, including the size and color.
- Purchased from www.princesspolly.co.uk. For products purchased from third party retailers, please follow their return process.
Items not eligible for return:
- Items marked as Final Sale
- Cosmetics
- Earrings
- Undergarments and Hosiery
- Swimwear and bodysuits, if the hygiene strips have been removed.
- Partial returns or pieces of a set. Sets must be returned with all pieces.
- Items purchased from third party retailers, such as Nordstrom or Amazon. Please contact the retailer you purchased from and follow their return process.
If returned items are damaged, worn, or in unsuitable condition, we cannot accept the return or exchange. In such instances, we will dispose of the goods returned or return the items to you at your expense. This includes items that show signs of wear or damage, including makeup, hair, fibres, dust, dirt, deodorant, perfume, scuffs, tears, holes, stretched fabric, or markings.
Policy Enforcement Notice: If we notice patterns in your return behaviour that violate our return policy or Terms of Sale, such as indications of wearing items before returning (wardrobing), returning excessive quantities (resales, ‘keep or return” hauls), or returning missing or non-Princess Polly items, we reserve the right to suspend or deactivate your account and any associated accounts and/or to deny your request for return in our discretion. If you believe there has been an error, please contact us here for assistance.