Returns & Exchanges

Our Return Policy: You may return eligible products within 30 days of the delivery date for: A refund to your original form of payment. An exchange of product(s). A gift card in the amount paid for the goods. A return shipping fee of £3.99 will be deducted from the total refund amount if you use our shipping label; alternatively, you can pay your own return shipping. No return shipping fees or deductions apply for the exchange of products or gift cards. Shipping fees paid at the time of purchase are non-refundable. While we pride ourselves on our high-quality items, we are aware that some unexpected quality issues may arise. Please contact us prior to initiating a return or exchange if you have experienced an issue with an order, such as a faulty item or any defect. We will treat this with the highest priority. For residents of the UK, eligible orders from www.princesspolly.co.uk may be cancelled within 14 days of purchase. Follow the prompts for cancellation in the return portal.

To be eligible for return or cancellation, products must be: Unworn Unwashed Undamaged In original condition with all tags attached Hygiene stickers are in place and have not been removed on swimwear & bodysuits. Undergarments are to be worn when trying on any items. The items listed in the return booking must match the goods shipped back, including the size and color. Purchased from www.princesspolly.co.uk. For products purchased from third party retailers, please follow their return process.

Items not eligible for return: Items marked as Final Sale Cosmetics Earrings Undergarments and Hosiery Swimwear and bodysuits, if the hygiene strips have been removed. Partial returns or pieces of a set. Sets must be returned with all pieces. Items purchased from third party retailers, such as Nordstrom or Amazon. Please contact the retailer you purchased from and follow their return process.

If returned items are damaged, worn, or in unsuitable condition, we cannot accept the return or exchange. In such instances, we will dispose of the goods returned or return the items to you at your expense. This includes items that show signs of wear or damage, including makeup, hair, fibres, dust, dirt, deodorant, perfume, scuffs, tears, holes, stretched fabric, or markings.

How To Start a Return: Start by booking a return here. UK-based customers are issued a pre-paid return label via email once the return has been booked. The £3.99 shipping fee will be deducted from your total refund amount for refunds back to your original form of payment. You may also choose to use your own return shipping carrier and pay your chosen shipping charges directly. We cannot be responsible for those carriers and are unable to track their shipping dates for timeline purposes. Please use at your own risk and keep copies of all receipts. Include in the parcel all items that have been booked for return and a copy of the order receipt. Present the return QR code at any Evri location or arrange through your own shipping carrier. Products for return or exchange must be dropped off at the carrier location within 28 days of initiating the return request.

Processing Time: Instant exchanges are processed right away, and the exchanged goods will be dispatched the same business day if placed before 9PM local UK time Mon-Fri.

Standard exchanges are processed once the return package is in transit back to Princess Polly or received by Princess Polly.

All other returns are processed within 1-2 business days of the return being delivered to Princess Polly. Please allow 2-5 business days for return processing during peak sales periods.

Policy Enforcement Notice: If we notice patterns in your return behaviour that violate our return policy or Terms of Sale, such as indications of wearing items before returning (wardrobing), returning excessive quantities (resales, ‘keep or return” hauls), or returning missing or non-Princess Polly items, we reserve the right to suspend or deactivate your account and any associated accounts and/or to deny your request for return in our discretion. If you believe there has been an error, please contact us here for assistance.

• Exchanges for other available products on our website are subject to £9.99 return shipping fee, charged at the time of booking the exchange.

• Shipping fees paid at the time of purchase are non-refundable.

• Product exchanges are subject to availability.

• **Instant exchanges: **

  • Processed instantly
  • Shipped the next business day with Standard Delivery.
  • Must be returned within 14 days. If the items booked for return are not shipped within 14 days, a charge will apply on your credit card for the full instant exchange amount.
  • You are responsible for any additional amounts for exchanges that exceed the total amount you paid for the products you are returning, plus any shipping or other fees. Likewise, if the exchanged items total less than the original amount you paid, you will receive the overpayment via gift card to the email used to book the exchange.

• ** Standard exchanges: **

  • Processed once the package is in transit back to, or received by Princess Polly.

• **Product exchanges: **

  • Certain exchanges bought with a discount code may receive a bonus credit valued at the original (or pre-discounted) price of the returned items plus an additional £5.
  • Example: Returning a £100 item that you bought discounted to £90 will receive a total credit of £105! This includes the original item value of £100 + £5 bonus credit.
  • Bonus credit is not issued for sale items, is non-refundable, non-redeemable for cash, not available for gift cards, with certain discounts, and is applicable only on the same exchange order.
  • Discount codes (new or previously used) cannot be applied to exchanges. For this reason, bonus credit is provided.
  • Exchanges are limited to 1 per order.
  • Exchanges are subject to availability, and items that are out of stock will be issued as a refund, subject to return conditions above.

• When selecting a gift card as your return outcome, a £9.99 return shipping fee will be deducted from the total gift card amount.
• Gift cards are delivered electronically, valid for 2 years from the date of issue, are non-redeemable for cash and selection as a gift card return may not be cancelled or otherwise changed.
• Gift cards are only valid for use on the Princess Polly website from which the return is issued. A gift card may be transferred to Princess Polly US or AU website upon request. Contact our Customer Experience team here.

• We offer refunds on all eligible return items.
• £9.99 will be deducted from the refund total for the return shipping fee.
• Alternatively, you may choose to use your own return shipping carrier and pay your chosen shipping carrier directly. We cannot be responsible for those carriers and are unable to track their shipping dates for timeline purposes. Please use at your own risk and keep copies of all receipts.
• Once a refund is processed, it should take 3-5 business days to reach the original payment method.

• When using Afterpay, you have the option to return one or all of your items for a refund.
• We'll deduct $6.95 from the refund for use of our return QR codes or shipping labels. Therefore you will still have to pay $6.95 with Afterpay.
• If you return your items before your first Afterpay payment is due you, these amounts will be removed from your Afterpay plan and you will not have to pay for them.
• If the payments have already been made when you return the items, the amounts will be removed from your Afterpay payment plan and/or the initial payments refunded. Any interest paid towards the installments is non-refundable.
• It's important to keep up your Afterpay payments while your return is in transit back to us as Afterpay charges late fees for any overdue payments!
• If you have purchased multiple items but only wish to return certain items and keep your favorites this is still fine! We'll just remove the items you have returned from your Afterpay payment plan. Your original installment amounts will remain the same and your final payment(s) will be less or canceled depending on the return amount. You can log in to your Afterpay account to view your updated payment schedule at any time! Easy!

• When using Shop pay, you have the option to return one or all of your items for a refund. Please note, the amount will be cancelled from the final installment of your Shop Pay Payment Plan, less $6.95 for the use of our return label.
• Please note that Shop Pay adjusts your final payment first and works back to your most recent payment when applying the refund.
• If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
• If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3–10 business days.

Store credit is issued via Gift Card and can be used to make a future purchase.

Exchanges for other products on our website do not pay for return shipping.

Product exchanges are subject to availability.

Instant Exchanges:

• Processed instantly
• If booked before 9pm local UK time, the exchanged product will be shipped the same day with Standard Delivery.
• Must be returned within 14 days. If the items booked for exchange are not shipped within 14 days, a charge will apply for the full instant exchange amount.
• You are responsible for any additional amounts (including any taxes, shipping or other fees) for exchanges that exceed the total amount you paid for the products you are returning. Likewise, if the exchanged items total less than the original amount you paid, you will receive the overpayment via gift card to the email used to book the exchange.
  
  Standard Exchanges:
• Processed once the package is in transit back to, or received by Princess Polly.
  
  Product Exchanges:
• Certain exchanges bought with a discount code may receive a bonus credit valued at the original (or pre-discounted) price of the returned items plus an additional £5 GBP.
• Example: Returning a £100 item that you bought discounted to £90 will receive a total credit of £105! This includes the original item value of £100 + £5 bonus credit.
• Bonus credit is not issued for sale items, is non-refundable, non-redeemable for cash, not available for gift cards, with certain discounts, and is applicable only on the same exchange order.
• Discount codes (new or previously used) cannot be applied to exchanges. For this reason, bonus credit is provided.
  
  Exchanges are limited to 1 per order.
  
  Exchanges are subject to availability, and items that are out of stock will be issued as a refund, subject to return conditions above.

• When selecting a gift card as your return outcome, you do not pay for return shipping.
• Gift card amount will be for the total amount you paid less any shipping charges paid at time of purchase.
• Gift cards are delivered electronically, valid for 2 years from the date of issue, are non-redeemable for cash and selection as a gift card return may not be cancelled or otherwise changed.
• Gift cards are only valid for use on the Princess Polly website from which the return is issued. A gift card may be transferred to the Princess Polly US or AU website upon request. Contact our Customer Experience team here.

• We offer refunds on all eligible return items.
• £3.99 will be deducted from the refund total for the return shipping fee.
• Alternatively, you may choose to use your own return shipping carrier and pay your chosen shipping carrier directly. We cannot be responsible for those carriers and are unable to track their shipping dates for timeline purposes. Please use at your own risk and keep copies of all receipts.
• Once a refund is processed, it should take 3-5 business days to reach the original payment method.

• If you return an item that has been discounted, you will be refunded the amount you paid after the discount.
• Returning part of a Buy One Get One promotion may void the offer and result in an adjusted refund.
• Previously used discounts cannot be applied to new or future purchases or with returns. See our Promo Terms for details.

All returns for goods purchased from https://princesspolly.co.uk must be booked here prior to being shipped.

Customers wishing to use and pay for their own return postage should follow the instructions in the return portal and return the goods to:

Bleckmann UK Ltd
c/o Princess Polly
Dirft Drive
Dirft
Crick
Northamptonshire
NN6 7GZ
United Kingdom

Please make note of the return tracking details & include a copy of the order receipt in the return parcel.

More questions? Check out our Returns FAQs here!